Privacy Policy

Last updated: February 17, 2025

1. Who We Are & How to Contact Us

Mach 1 Media LLC
3612 Raquel Ave
Pharr, Texas, United States
Phone: (956) 600-1210
Email: info@m1mtx.com

If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the information above.

2. Information We Collect

We collect information in two main ways:

a) Information you provide directly

When you interact with us, you may choose to provide personal information, such as:

Name
Email address
Phone number
Company name
Project details or messages you submit through our contact or quote forms

You provide this information when you:

Fill out a contact form or request a quote
Email or call us
Request information about our services

b) Information collected automatically

When you visit our Website, we may automatically collect certain technical data, such as:

IP address
Browser type and version
Device type
Pages visited and time spent on each page
Referring website or source
General location (city/region, not precise address)

This information is typically collected through cookies and similar tracking technologies and is used mainly for analytics and security.

3. How We Use Your Information

We use the information we collect for purposes such as:

Responding to your inquiries, quote requests, or service questions
Providing and improving our services and Website
Understanding how visitors use our Website so we can improve performance and content
Communicating with you about appointments, projects, or requested information
Maintaining the security and reliability of our Website and systems
Complying with legal obligations and resolving disputes

We do not sell your personal information.

4. Legal Bases for Processing (EU/UK Visitors)

If you are located in the EU or UK, we process your personal data based on:

Legitimate interests – to operate, improve, and secure our Website and business.
Contractual necessity – to respond to your requests or provide services you have asked us to quote or perform.
Consent – when you accept non-essential cookies or choose to receive certain communications.

5. Sharing of Your Information

We may share your information with:

Service providers and vendors who help us operate our Website, host data, send emails, or provide analytics. They may only use your data to perform services on our behalf.
Professional advisers, such as accountants or legal counsel, when reasonably necessary.
Authorities or third parties when required to comply with law, legal process, or to protect our rights, safety, or property.
Business successors in the event of a merger, acquisition, or sale of all or part of our business. In such cases, your information may be transferred as part of the assets.

We do not rent or sell your personally identifiable information to third parties.

6. Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to remember your preferences, help secure the Website, and analyze how visitors use and navigate the site.

A cookie is a small text file stored on your device. You can control cookies through your browser settings. If you disable cookies, some parts of the Website may not function properly.

If we use a cookie banner or consent tool on the site, it will give you additional options to accept or reject certain types of cookies (such as analytics or marketing cookies).

7. Analytics & Third-Party Tools

We may use third-party analytics tools (such as Google Analytics or similar services) to help us understand how visitors use our Website. These tools may collect information such as:

Pages you visit
Time spent on pages
Links you click
Your general location and device information

This data is used in aggregate form to improve the Website and our marketing. For more details on how these providers handle data, please review their own privacy policies and settings.

8. Data Retention

We keep your personal information for as long as necessary to:

Respond to your inquiries or provide requested services
Maintain records for our business and legal purposes
Comply with applicable laws and regulations

When your information is no longer needed, we will delete it or anonymize it.

9. How We Protect Your Information

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

10. Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, such as:

The right to access the personal information we hold about you
The right to correct or update inaccurate information
The right to request deletion of your personal information (subject to legal obligations)
The right to withdraw consent where processing is based on consent
The right to object to certain types of processing, such as direct marketing

To exercise these rights, please contact us using the details in Section 1. We may need to verify your identity before fulfilling your request.

11. Links to Other Websites

Our Website may contain links to third-party websites or services that we do not control. If you click on those links, you will be taken to sites with their own privacy policies. We are not responsible for the content, privacy practices, or security of third-party sites. We recommend reviewing the privacy policy of any site you visit.

12. Children’s Privacy

Our services and Website are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child under 13 has provided us with personal information, please contact us and we will take steps to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Website. When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of the Website after any changes means you accept the updated policy.

14. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our use of your personal information, please contact us at:

Mach 1 Media LLC
3612 Raquel Ave
Pharr, Texas, United States
Phone: (956) 600-1210
Email: info@m1mtx.com